Circle Housing Group aims to manage the needs of 65,000 homes nationwide with speed and efficiency. To ensure effective communications between their large and disparate workforce, they called on Mobile Working Solutions to develop and implement a wide-ranging, cost-effective mobile strategy.
"Mobile Working Solutions’ wide-ranging expertise and in-depth understanding of Mobility empowered our diverse and dispersed workforce."
Dave Palmer | R&M Service Design Manager
The bespoke package of services provided by Mobile Working Solutions has delighted the management and staff at Circle Housing Group, not to mention their customers. Staff are better able to carry
out their work, and operational costs are down by 20-30%.
The issue
Circle Housing Group (formerly Circle Anglia) manages sheltered and supported housing, providing an extensive range of support and maintenance services for 65,000 homes across the UK. The company
prides itself on providing its residents with a rapid, effective response. Coordinating a geographically diverse workforce of over 2,200, many of them not IT-literate, requires mobile communications
that are completely reliable and practical to use.
“We needed to manage a fleet of some 160 Samsung Smartphones,” said Dave Palmer, R&M Service Design Manager at Circle Housing Group. "Top of the requirements list were device lock-down and remote
control, to maintain a standard protected configuration and to assist the users whilst mobile.”
The solution
Mobile Working Solutions (MWS) were commissioned to perform a comprehensive review into all aspects of Circle’s mobile operations. The recommendations of the report were accepted
enthusiastically.
“I was really impressed how easily MWS was able to interpret our requirements and rapidly turn them into a deliverable Mobile Device Management (MDM) solution,” said Dave Palmer.
MWS then implemented a number of changes, including:
The outcome
The changes implemented by MWS for the Circle Housing Group:
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